SUFUSHOP / HELP
Frequently asked questions.
Start with these practical answers, then read the full policies for all conditions and exclusions.
What can I shop for?
The catalogue includes ceiling lights, chandeliers, pendant lights, indoor and outdoor wall lamps, table lamps, floor lamps and room collections.
How do I compare fixtures?
Use the exact product page for dimensions, materials, bulb or LED details, options and installation information.
What payment method is listed?
The Payment Method page lists PayPal. Review payment information and final checkout details before paying.
Where does Sufushop ship?
The Shipping Policy page states that products can be shipped to Japan.
How much is shipping?
Shipping is free on orders over JPY￥9500; orders under that threshold have a JPY￥3170 shipping fee.
How long does delivery take?
Preparation is listed as 1–2 weeks. DPD is listed at 2 weeks for normal-size products, small-piece expedited service at 1–2 weeks and EMS at 2–4 weeks.
Can I track an order?
A tracking number and query website are emailed after shipment according to the policy.
Can I change or cancel an order?
Order information can be changed and an order cancelled free of charge within 24 hours. Shipped orders cannot be modified or cancelled; the policy describes possible charges.
What are the return conditions?
Returns may be requested within 14 days of receipt for unused goods in original packaging with complete accessories. Return shipping and restocking fees may apply.
Which items are excluded?
The policy excludes customised products, all accessories and orders of three or more of the same product from the stated return, cancellation or exchange options.
How do I contact Sufushop?
Email [email protected] or use the contact form. Working hours are Monday–Friday, 9 AM–6 PM (GMT+8).
Still need help?
Email [email protected] or use the contact form.